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Actiononelder

Contact Number:
080 8808 8141

Website:
https://www.elderabuse.org.uk/in-northern-ireland

Opening Times:
Mon to Friday 9am – 5pm

More Info:
If you are an older person and concerned about or affected by abuse it is vital that you understand this is not your fault and there are ways to get help and support. You can ring our dedicated, specialist helpline for advice, support and guidance. It is free to call from a landline or mobile, entirely confidential and the number will never appear on your phone bill. Our experienced helpline operators can help you make the best choice to keep yourself safe and put you in touch with the appropriate agencies.

Adviceni

Contact Number:
0300 303 0898

Website:
http://www.adviceni.net

Opening Times:
Monday to Friday 9am – 5pm

More Info:
independent advice network

Ageni

Contact Number:
0808 808 7575

Website:
http://www.ageni.org.uk/advice

Opening Times:
365 Days a year - Seven days a week. 8am - 7pm

More Info:
The Age NI Advice and Advocacy service helpline offers free, independent and confidential support to older people, their families and carers on a range of issues including welfare benefits, community care, residential and nursing care and housing and health.

Alzheimers01

Contact Number:
0333 1503456

Website:
http://www.alzheimers.org.uk/

Opening Times:
Monday to Wednesday 9.00am – 8.00pm, Thursday & Friday 9.00am - 5.00pm, Saturday & Sunday 10.00 - 4.00pm

More Info:
We provide information on: Understanding dementia; Treatments; How to get help locally; Maintain independence; Financial & legal matters; Caring for people with dementia; Changes in relationships and behaviour; Community care; Long-stay care. We also provide signposting, support and a listening ear.

Autismni

Contact Number:
02890401729 (Option 1)

Website:
www.autismni.org

Opening Times:
Monday - Friday 9am – 5pm

More Info:
Autism NI is Northern Ireland's Autism charity. A vital and much in demand service is our Autism NI Helpline, this is often the first point of contact pre and post diagnosis. The challenge for many is finding out what relevant services there are locally, what resources have been useful to others, who the local professionals are and what they do and how to access further information or services. Individuals, parents and professionals use the service to seek information on a wide range of issues related to Autism. Providing practical and emotional support, a listening ear, enhancing networks and coping mechanisms, the Autism NI Helpline bridges families to appropriate services in their area.

Childbereavement01

Contact Number:
028 9066 8333

Website:
http://www.barnardos.org.uk

Opening Times:
Monday 9.30am - 12.30pm Tuesday 9.30am – 12.30pm Friday 10am – 12.30pm

More Info:
Barnardo’s CBS advice line offers professional support and guidance to any adult concerned about a bereaved child or young person. The advice line is operated by experienced, skilled and professionally qualified staff, responding to parents, carers, social workers, teachers andGP’s amongst others. Email: catherine.meighan@barnardos.org.uk

Cancerfocusni

Contact Number:
Nurseline: 0800 783 3339

Website:
http://www.cancerfocusni.org

Opening Times:
Monday to Friday 9.00am - 1.00pm

More Info:
We believe it helps to talk especially when it comes to concerns about cancer. We are the only local cancer charity to provide a free nurse –led support and information helpline to anyone affected by or concerned about cancer. It’s your door to all of our support services and much more. We’re here to support you and can also help family members, partners, friends and health professionals. When you call us our specialist nurses will: • Listen with empathy and be non-judgemental • Discuss sensitive issues in complete confidence • Help to understand or make sense of information you have been given about your cancer • Help you talk to your children and family • Offer support when your partner, family member or friend has cancer • Provide information about local services that can offer you support • Signpost you to someone who can help with financial problems You can email our nurses directly at nurseline@cancerfocusni.org Our Nurseline is free to call from landlines and mobile phones in the UK so you will not incur any costs to contact us. If you call and the line is busy or the Nurseline is closed you will be able to leave a message. One of our nurses will be in touch within 24 hours (or 48 hours if your query is received over a weekend or on a public holiday). Cancer Focus Northern Ireland 40-44 Eglantine Avenue Belfast BT9 6DX

Cap

Contact Number:
0800 328 0006

Website:
http://www.capuk.org/

Opening Times:
Monday to Friday 9.00am - 5pm

More Info:
If you're struggling with the weight of debt we're here to help you. Our service is completely free and available to all, regardless of age, gender, faith or background. When you call us, a debt coach from a local centre, with a volunteer Befriender from a local church, will arrange to see you, normally at your home. Our expert staff in Head office enage with creditors, meaning you no longer have to. They will negotiate affordable payments with each creditor and stop unfair interest and charges where possible. Our trained debt counsellors will work out a realistic budget that prioritises your essential bills. Your local Debt Coach will then visit you again to explain the budget, any options or choices you may have to work your way out of debt, and what payments you will need to make. To help you stick to your budget and repay your debts we will set up a debt management plan for you. If this is not possible, we can take you through your insolvency options. You will be supported by CAP until you are debt free. We also provide face-to-face adult financial education across the UK with partner churches running the CAP Money Course. We also want to work with people to tackle the causes of debt and poverty through our group services and, with local churches, run CAP Job Clubs (to help people back into employment), CAP Life Skills Courses (equipping people to cook and live on a budget and generally live more healthy lives) and CAP Fresh Start Groups (dealing with habits and dependencies).

Cara friend

Contact Number:
0808 8000 390

Website:
http://www.cara-friend.org.uk/

Opening Times:
Monday to Friday 1pm - 4pm and Wednesday 6pm-9pm

More Info:
LGB&T Switchboard NI offers a listening ear and support to the Lesbian, Gay, Bisexual and Transgender communities of Northern Ireland to encourage positive mental health. Our service aims to reduce isolation, improve mental health and promote positive acceptance of the service user’s sexual orientation and / or gender. We signpost to relevant internal and external organisation to encourage more involvement within their communities and to make more informed choice with regards to their health and wellbeing.

Carersni

Contact Number:
028 9043 9843

Website:
http://www.carersuk.org/northernireland

Opening Times:
Monday to Thursday 9am - 4pm

More Info:
The helpline provides a range of general and specialist advice services for carers. Trained advisers can provide advice and information on a wide range of issues – welfare benefits, community care and carer support.

Cause

Contact Number:
0845 60 30 29 1

Website:
http://www.cause.org.uk/

Opening Times:
Monday, Wednesday & Friday: 10 am – 4pm Tuesday & Thursdays: 12pm – 8pm

More Info:
The CAUSE Helpline provides you with access to support and information from our dedicated team of Carer Advocates all who have direct personal experience of supporting a loved one with mental illness. Founded in 1995, CAUSE is a unique peer-led regional charity offering services to families, partners and friends across Northern Ireland caring for a loved one who has experienced serious mental illness. CAUSE is run by carers for carers which gives us an organisation a true peer-led ethos and belief in the power of connecting with other people who have shared similar experiences of caring. Our mission CAUSE provides practical and emotional support to empower families, partners and friends caring for a loved one who has experienced serious mental illness. How CAUSE supports mental health carers – what we offer: One-to-one support and advocacy from a Carer Advocate; Training for carers and professionals; A network of carer support groups across NI; A confidential Helpline for carers; Social opportunities where carers can meet other carers; Ways to engage with policy and service development related to mental health or carer issues. In addition to our general advocacy support service, we also provide dedicated and specialist services for carers with loved ones in the medium secure unit Shannon Clinic and carers of a loved one with personality disorder.

Childline01

Contact Number:
0800 1111

Website:
http://www.childline.org.uk/

Opening Times:
24/7 - 365 days a year

More Info:
ChildLine is the UK's free, 24-hour helpline for children and young people. ChildLine gives children access to confidential support when they need it and ensures all children and young people have someone to turn to. Online 1-2-1 & email service available at www.childline.org.uk

Nexus

Contact Number:
0808 802 1414

Website:
https://dsahelpline.org

Opening Times:
24/7 365 days a year

More Info:
The 24 Hour Domestic and Sexual Abuse Helpline offers support, help, signposting and referral to victims, family, friends and professionals of those affected by domestic and sexual abuse. The Helpline offers support and advice to those concerned about victims, those with concerns as to whether abuse is occurring and to professionals. The 24 Hour Domestic and Sexual Abuse Helpline aims to provide appropriate support and a listening ear while aiming to direct callers to the appropriate support in both an emergency and non-emergency situations. It takes courage to speak about domestic or sexual abuse. The Helpline has fully trained and experienced operators available 24/7 to provide support in a confidential setting to anyone that has been affected.

Eatingdisorders01

Contact Number:
028 9023 5959

Website:
www.eatingdisordersni.co.uk

Opening Times:
24 hour

More Info:
We offer free support and understanding to anyone affected by an eating disorder, support for the person themselves and also their family and loved ones. We endeavor to provide a safe, secure, non-judgmental and understanding environment whereby individuals may receive support and encouragement to facilitate them in their journey to recovery from the highly distressing and disturbing grips of an eating disorder. Services include: • Email Support • 24 Hour Helpline Support • Monthly Support Groups • 1-1 Support • Drop-in Service • Awareness raising workshops/ Early intervention programmes for schools • Training for professionals and any groups wanting to learn more about eating disorders. RECOVERY IS ALWAYS POSSIBLE. Reach out Today

Employersforchildcare

Contact Number:
0800 028 3008

Website:
www.employersforchildcare.org/parents/family-benefits-advice-service

Opening Times:
Mon to Friday 8.00am – 5.00pm

More Info:
Our charity works directly with parents through the Family Benefits Advice Service and for parents through our research, policy and lobbying work. The charity’s helpline provides free, impartial and confidential advice to parents, employers and others advising on childcare and the financial support available to parents. Our advisors provide guidance on issues relating to childcare, employment entitlements and workplace legislation. They can also carry out “better off” calculations to help parents: choose the best financial support available to them towards the cost of childcare; maximise their incomes; and identify other benefits they may be entitled to. Our research provides us with evidence to lobby and inform Government on childcare, family and work-related issues.

Housingrights01

Contact Number:
028 9024 5640

Website:
http://www.housingadviceni.org/

Opening Times:
Monday to Friday 9.30am -4.30 pm

More Info:
Housing Rights helpline provides advice to members of the public on homelessness, social tenancies, renting privately, Housing Executive or housing association rent arrears. They also provide mortgage debt and repossession advice and representation at court. Housing Rights also provides training courses and information tools to other advice agencies and advocate for changes in policy, legislation and practice.

Informingchoices

Contact Number:
028 9031 6100

Website:
http://www.informingchoicesni.org

Opening Times:
Monday to Friday 9am – 5pm

More Info:
Informing Choices NI is a sexual and reproductive health charity. We champion informed choices around sex, sexuality and reproductive health and wellbeing through advocacy, counselling, education, information and training.

Kinship01

Contact Number:
0800 022 3129

Website:
http://www.kinshipcareni.com/

Opening Times:
Monday to Friday 9.00am - 5.00pm

More Info:
The Caring for Kin Helpline provides free, independent and confidential advice and support to kinship carers throughout Northern Ireland. We have advisors who have specialist knowledge of the issue of kinship care. The 'Caring for Kin' Project aims to ensure that kinship carers have access to the advice, information and support they need, as and when they need it. Kinship carers can contact the helpline for advice on a range of issues, including advice and information on their legal rights and obligations and help and support accessing the financial support they need for the children in their care. Callers to the helpline will also receive information on a range of other support services to kinship carers and their children, including family recreation and training. Several ‘Kin Together' support groups have been established to enable kinship carers to develop new friendships, share experiences and meet other people in the same position as them. Calls to the helpline are free and and our trained advisors will be on hand to provide advice and assistance to kinship carers who are caring for, or considering caring for their family and friends' children.

Lawcentreni

Contact Number:
028 9024 4401

Website:
http://www.lawcentreni.org

Opening Times:
Monday to Friday, 9:00am – 5:00pm

More Info:
Law Centre NI provides free and independent legal advice and assistance in the areas of Health and Social Care; Social Security; Employment; and Immigration.

Lifeliine

Contact Number:
0808 808 8000

Website:
http://www.lifelinehelpline.info/

Opening Times:
24/7 365 days a year

More Info:
Lifeline is the regional suicide prevention helpline service for people who are in distress or despair. Lifeline is available 24 hours a day, seven days a week, and calls are answered by trained counsellors who can provide immediate confidential support and advice. No matter what your age or where you live in Northern Ireland, if you are or someone you know is in distress or despair, Lifeline is here to help.

Makethecall

Contact Number:
0800 232 1271

Website:
https://www.nidirect.gov.uk/makethecall

Opening Times:
Monday to Friday 9am to 5pm (excluding bank holidays)

More Info:
Make the Call encourages people to call 0800 232 1271 where experienced Advisors will carry out a free and confidential Needs Assessment to assess their entitlement to social security benefits. In addition to finance, the team may be able to identify other services or government supports which could help them improve their lives for the better. Should a customer require face to face assistance to navigate the benefit system or make a claim; a Community Outreach service is available across Northern Ireland and one of our team can carry out a home visit to help with benefit form completion. An answer phone service is available 24 hours a day where a message can be left for a call back during office hours. Email: makethecall.telephony@nissa.gsi.gov.uk

Nspcc

Contact Number:
0808 800 5000

Website:
http://www.nspcc.org.uk/

Opening Times:
24/7 365 days a year

More Info:
NSPCC Helpline is intended for professionals and members of the public to seek help and advice on child protection issues and to report child protection concerns. The Helpline employs a range of staff from backgrounds in law enforcement, social work, education and health. NSPCC also provides commissioned helpline services including Female Genital Mutilation, Child Sexual Exploitation and Human Trafficking. The Helpline is a free 24/7 service which aims to protect children in NI. Email help@nspcc.org.uk.

Parentlineni

Contact Number:
0808 8020 400

Website:
http://www.ci-ni.org.uk/parentline-ni

Opening Times:
Monday – Thursday 9am to 9pm, Friday 9am-5pm and Saturday.9am-1pm

More Info:
Parentline NI is a free and confidential listening ear service offering advice, support and guidance for parents, carers and family members. It is well documented that parenting a child or young person can be hugely rewarding however at times it can be challenging. Parentline NI is here to support parents through all stages of their parenting journey, whether they are parenting a newborn or a teenager, we can guide them through key milestones such as transitioning into school or through struggles such as bullying, social media or mental health issues. Our team of qualified and experienced support workers are available to ensure parents have a non-judgemental listening ear, providing them with the tools they need to navigate their anxieties and ensuring that no parent or carer feels they are on their own with little or no support. The Service is available through a range of different channels including telephone, face to face and online. Parentline NI is a service operated by Children in Northern Ireland and Relate NI, it is funded by the Health and Social Care Board.

Parenting ni

Contact Number:
0808 8010 722

Website:
http://www.parentingni.org/

Opening Times:
Monday to Thursday: 9:30am – 3:30pm, Friday: 9:30am – 12:30pm

More Info:
Parents Support Line: A freephone service supporting parents and families by discussing issues or concerns on the phone, email or via Web Chat on their website. Parenting Programmes: Parenting NI offer a range of parenting programmes throughout Northern Ireland to help parents build on their parenting skills and knowledge. Parental Participation: Parents can have their say on issues which are important to them through consultation in order to influence policy, planning and service delivery

Positive life

Contact Number:
0800 137 437

Website:
http://www.positivelifeni.com/

Opening Times:
Monday to Friday 10am - 4pm

More Info:
Positive Life is NI’s only HIV-specific charity. We provide information, advice and support to all people living with, or affected by, an HIV+ diagnoses in Northern Ireland and the border counties from a confidential and safe space. We offer an holistic approach to managing the realities of living with HIV, including psychological and complementary therapies, drop-in, life-coaching, yoga and art sessions. We also provide practical advice and advocacy services for employment, finance, housing and other issues relevant to our clients. We also have an outreach service offering face to face support to people not able to travel to our centre. Positive Life facilitates groups for men, women, parents & toddlers, and the friends, families & carers of people living with HIV, to meet, talk and socialise. We also offer a confidential Rapid Testing service and Safer Sex packs on request.

Rural support

Contact Number:
0800 138 1678

Website:
http://www.ruralsupport.org.uk/

Opening Times:
Monday to Friday 9am to 9pm (voicemail and support options available at all other times)

More Info:
Increasing levels of debt, paper work, health problems, severe weather, disease outbreaks and changing family circumstances can cause stress and anxiety. We offer a listening and signposting service for farmers and rural families across Northern Ireland. We can provide face to face support, help you source information and advice about business finance and debt, single farm payments, benefits, mental health assistance and many other issues. If you’re feeling worried or stressed and would like to talk to someone in confidence, our trained volunteers are ready to help. All calls are confidential and the Freephone helpline operates Monday to Friday 9am to 9pm (voicemail and support options available at all other times). We can support you by: Listening / Visiting / Accompanying / Helping you to find advice / Explaining. When you contact us we will: Listen / Not judge / Keep information confidential / Only do what you want us to do / Agree the next steps with you.

Samaritans

Contact Number:
116 123

Website:
http://www.samaritans.org/

Opening Times:
24/7 - 365 days a year

More Info:
The Samaritans helpline provides a safe space for people to talk when things are getting to them; they do not have to be suicidal. People can be themselves and talk to Samaritans by telephone, face-to-face, email, text message and via letter. The Samaritans’ trained volunteers provide listening support to anyone struggling to cope via the helpline which operates round the clock. They provide outreach support to individuals and vulnerable groups including at public events, in prisons, hospitals, schools and the workplace. Email Jo@samaritans.org.

Sands

Contact Number:
077 4099 3450

Website:
http://www.sandsni.org/

Opening Times:
Monday to Friday 9am - 5pm

More Info:
Providing help and support for parents & anyone affected by the death of a baby, at or shortly after the time of birth.

Simon community

Contact Number:
0800 171 2222

Website:
http://www.simoncommunity.org/

Opening Times:
24/7 - 365 days a year

More Info:
Simon Community Northern Ireland is the leading homelessness charity in Northern Ireland. We operate prevention, accommodation and harm reduction services for people at risk of losing their home or who are already homeless. With a network of 22 hostels from L/Derry to Newry accommodating single persons and families, every year we assist over 3,000 people who are in need. Our helpline received 33,000 calls in 2013 and each year we deliver over 200 prevention talks to schools and community groups.

Compassionatefriends02

Contact Number:
028 87 788 016

Website:
https://www.tcf.org.uk/content/helpline/

Opening Times:
10am – 4pm & 7pm – 9:30pm, 365 days per year

More Info:
The Compassionate Friends Helpline provides support for bereaved parents. Our Helpline volunteers are all bereaved parents and are there to listen and care when you need someone to talk to and offer emotional support and an opportunity to talk through your feelings. The Compassionate Friends run support groups for bereaved parents across Northern Ireland.

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