If you are an older person and concerned about or affected by abuse it is vital that you understand this is not your fault and there are ways to get help and support. You can ring our dedicated, specialist helpline for advice, support and guidance. It is free to call from a landline or mobile, entirely confidential and the number will never appear on your phone bill. 
Our experienced helpline operators can help you make the best choice to keep yourself safe and put you in touch with the appropriate agencies. 


We're here to support and help you, so you can take back control and live the life you choose. From day-to-day-care, to practical information, to campaigning for a fairer world for people with hearing loss, and funding research to find a cure, we’re taking action on hearing loss.

The Age NI Advice and Advocacy service helpline offers free, independent and confidential support to older people, their families and carers on a range of issues including welfare benefits, community care, residential and nursing care and housing and health.

We provide information on: Understanding dementia; Treatments; How to get help locally; Maintain independence; Financial & legal matters; Caring for people with dementia; Changes in relationships and behaviour; Community care; Long-stay care.

We also provide signposting, support and a listening ear.

Autism NI is Northern Ireland's Autism charity.  A vital and much in demand service is our Autism NI Helpline, this is often the first point of contact pre and post diagnosis.  The challenge for many is finding out what relevant services there are locally, what resources have been useful to others, who the local professionals are and what they do and how to access further information or services.
 
Individuals, parents and professionals use the service to seek information on a wide range of issues related to Autism.  Providing practical and emotional support, a listening ear, enhancing networks and coping mechanisms, the Autism NI Helpline bridges families to appropriate services in their area.  

Barnardo’s CBS advice line offers professional support and guidance to any adult concerned about a bereaved child or young person. The advice line is operated by experienced, skilled and professionally qualified staff, responding to parents, carers, social workers, teachers andGP’s amongst others. 

Email: catherine.meighan@barnardos.org.uk

For those who are isolated or lonely.

PIPS Charity’s Befriending service is there if you want some company, want a chat, or want to clear your head. Available to all NI and those isolated and lonely. Email:
info@pipscharity.com


Supporting the wellbeing needs of our health and social care staff during coronavirus.

For staff from within the Belfast HSC Trust, local GP practices, and Independent Care Providers.

Support and advice for pregnant and post-natal women.

For Belfast Health and Social Care Trust catchment; Pregnant and post-natal women in BHSCT catchment.

www.ni-maternity.com

Unfortunately Nurse Line is not available at this time as Cancer Focus NI is entering into the Government furlough process in order to secure the future of all our services in light of the financial impact caused by the current crisis around Covid-19. Some externally funded services such as counselling and family support are available during this period and further details can be found on our website www.cancerfocusni.org.
 
If you are undergoing treatment please refer to your local hospital oncology team help line. Or if you need support and would like to talk to someone the Samaritans are available free phone on 116 123 twenty four hours a day. There is also Corona Virus Community Help line available on 0808 802 0020.
 
Thank you for listening and we hope that our service will resume again as normal in due course.

If you're struggling with the weight of debt we're here to help you. Our service is   completely free and available to all, regardless of age, gender, faith or background. 

When you call us, a debt coach from a local centre, with a volunteer Befriender from a local church, will arrange to see you, normally at  your home.  Our expert  staff in Head office enage with creditors, meaning you no longer have to.  They will negotiate affordable payments with each creditor and stop unfair interest and charges where possible.  Our trained debt counsellors will work out a realistic budget that prioritises your essential bills. Your local Debt Coach will then visit you again to explain the budget, any options or choices you may have to work your way out of debt, and what payments you will need to make.  To help you stick to your budget and repay your debts we will set up a debt management plan for you. If this is not possible,  we can take you through your insolvency options.  You will be supported by CAP until you are debt free.

We also provide face-to-face adult financial education across the UK with partner churches running the CAP Money Course. 

We also want to work with people to tackle the causes of debt and poverty through our group services and, with local churches, run CAP Job Clubs (to help people back into employment), CAP Life Skills Courses (equipping people to cook and live on a budget and generally live more healthy lives) and CAP Fresh Start Groups (dealing with habits and dependencies).


LGB&T Switchboard NI offers a listening ear and support to the Lesbian, Gay, Bisexual and Transgender communities of Northern Ireland to encourage positive mental health.  Our service aims to reduce isolation, improve mental health and promote positive acceptance of the service user’s sexual orientation and / or gender.  We signpost to relevant internal and external organisation to encourage more involvement within their communities and to make more informed choice with regards to their health and wellbeing.  


The helpline provides a range of general and specialist advice services for carers.

Trained advisers can provide advice and information on a wide range of issues – welfare benefits, community care and carer support.


The CAUSE Helpline provides you with access to support and information from our dedicated team of Carer Advocates all who have direct personal experience of supporting a loved one with mental illness.
Founded in 1995, CAUSE is a unique peer-led regional charity offering services to families, partners and friends across Northern Ireland caring for a loved one who has experienced serious mental illness. CAUSE is run by carers for carers which gives us an organisation a true peer-led ethos and belief in the power of connecting with other people who have shared similar experiences of caring.
Our mission 
CAUSE provides practical and emotional support to empower families, partners and friends caring for a loved one who has experienced serious mental illness.
How CAUSE supports mental health carers – what we offer:
One-to-one support and advocacy from a Carer Advocate; Training for carers and professionals; A network of carer support groups across NI; A confidential Helpline for carers; Social opportunities where carers can meet other carers; Ways to engage with policy and service development related to mental health or carer issues. 

In addition to our general advocacy support service, we also provide dedicated and specialist services for carers with loved ones in the medium secure unit Shannon Clinic and  carers of a loved one with personality disorder.

ChildLine is the UK's free, 24-hour helpline for children and young people. ChildLine gives children access to confidential support when they need it and ensures all children and young people have someone to turn to.

Online 1-2-1 & email service available at www.childline.org.uk

Emotional support for those with a child under the care of the RBHSC Hospital Paediatrician or Community Paediatrician.

For parents and carer’s of children under the care of a RBHSC Hospital Paediatrician or Community Paediatrician.

To provide a friendly chat over the phone, local information and signposting for specialist advice and support. For anyone aged 18+, feeling lonely or anxious & living in Fermanagh.

Email: info@connectfermanagh.org

Information about food parcels, information about prescription pick-ups, help with emotional support, advice.

You can also email covid19@belfastcity.gov.uk with the following details: your name, address, the type of support you need. Target: Belfast City Council Residents.

A local NI Freephone community helpline to help people access information, advice and guidance in relation to COVID-19. To include queries on shielding and accessing medicines. Available to all NI and Vulnerable groups. Text: ACTION to 81025.
Email: covid19@adviceni.net

Supporting the Roma community in Belfast that need help during this crisis.

This service is offered in the Romanian language.	

For the Roma Community in Belfast.

The 24 Hour Domestic and Sexual Abuse Helpline offers support, help, signposting and referral to victims, family, friends and professionals of those affected by domestic and sexual abuse. The Helpline offers support and advice to those concerned about victims, those with concerns as to whether abuse is occurring and to professionals.

The 24 Hour Domestic and Sexual Abuse Helpline aims to provide appropriate support and a listening ear while aiming to direct callers to the appropriate support in both an emergency and non-emergency situations.

It takes courage to speak about domestic or sexual abuse. The Helpline has fully trained and experienced operators available 24/7 to provide support in a confidential setting to anyone that has been affected.


We offer free support and understanding to anyone affected by an eating disorder, support for the person themselves and also their family and loved ones. We endeavor to provide a safe, secure, non-judgmental and understanding environment whereby individuals may receive support and encouragement to facilitate them in their journey to recovery from the highly distressing and disturbing grips of an eating disorder. Services include:

•	Email Support
•	24 Hour Helpline Support
•	Monthly Support Groups
•	1-1 Support
•	Drop-in Service
•	Awareness raising workshops/ Early intervention programmes for schools
•	Training for professionals and any groups wanting to learn more about eating disorders.

RECOVERY IS ALWAYS POSSIBLE. 

Reach out Today


Our charity works directly with parents through the Family Benefits Advice Service and for parents through our research, policy and lobbying work. The charity’s helpline provides free, impartial and confidential advice to parents, employers and others advising on childcare and the financial support available to parents.  Our advisors provide guidance on issues relating to childcare, employment entitlements and workplace legislation. They can also carry out “better off” calculations to help parents: choose the best financial support available to them towards the cost of childcare; maximise their incomes; and identify other benefits they may be entitled to.  Our research provides us with evidence to lobby and inform Government on childcare, family and work-related issues.

Financial distress and outstanding tax liabilities. 

Advisers can only talk to you about problems paying your taxes due to coronavirus (COVID-19). This could be: Self Assessment VAT employers’ PAYE Corporation Tax. Target: All businesses and self-employed people.

Webchat also available: https://www.gov.uk/government/organisations/hm-revenue-customs/contact/business-payment-support-service

Housing Rights helpline provides advice to members of the public on homelessness, social tenancies, renting privately, Housing Executive or housing association rent arrears. They also provide mortgage debt and repossession advice and representation at court. Housing Rights  also provides training courses and information tools to other advice agencies and advocate for changes in policy, legislation and practice.

Dacã aveţi nevoie de ajutor în această perioadă de criză vă rugăm să ne.

În sprijinul comunităţıı Rome din Belfast

Informing Choices NI is a sexual and reproductive health charity. We champion informed choices around sex, sexuality and reproductive health and wellbeing through advocacy, counselling, education, information and training.

The Caring for Kin Helpline provides free, independent and confidential advice and support to kinship carers throughout Northern Ireland.  We have advisors who have specialist knowledge of the issue of kinship care.

The 'Caring for Kin' Project aims to ensure that kinship carers have access to the advice, information and support they need, as and when they need it.  Kinship carers can contact the helpline for advice on a range of issues, including advice and information on their legal rights and obligations and help and support accessing the financial support they need for the children in their care. 
 
Callers to the helpline will also receive information on a range of other support services to kinship carers and their children, including family recreation and training.  Several ‘Kin Together' support groups have been established to enable kinship carers to develop new friendships, share experiences and meet other people in the same position as them.
 
Calls to the helpline are free and and our trained advisors will be on hand to provide advice and assistance to kinship carers who are caring for, or considering caring for their family and friends' children.

Law Centre NI provides free and independent legal advice and assistance in the areas of Health and Social Care; Social Security; Employment; and Immigration.

Lifeline is the regional suicide prevention helpline service for people who are in distress or despair. Lifeline is available 24 hours a day, seven days a week, and calls are answered by trained counsellors who can provide immediate confidential support and advice. No matter what your age or where you live in Northern Ireland, if you are or someone you know is in distress or despair, Lifeline is here to help.

Information on Small Business Grant Scheme.	Target: Small businesses.

Make the Call encourages people to call 0800 232 1271 where experienced Advisors will carry out a free and confidential Needs Assessment to assess their entitlement to social security benefits.  In addition to finance, the team may be able to identify other services or government supports which could help them improve their lives for the better.  Should a customer require face to face assistance to navigate the benefit system or make a claim; a Community Outreach service is available across Northern Ireland and one of our team can carry out a home visit to help with benefit form completion.

An answer phone service is available 24 hours a day where a message can be left for a call back during office hours.

Email:  makethecall.telephony@nissa.gsi.gov.uk

NHS advice about coronavirus.
Target: All NI and UK

Emotional support. Confidential listening from trained professionals and specialist advice - including coaching, bereavement care, mental health and financial help. NHS staff can call for support, signposting and confidential listening.	

For NHS/HSCNI staff.

Text FRONTLINE to 85258 (open 24/7).

Advice and support for mothers who are breastfeeding.

For Northern Health and Social Care Trust catchment; Mothers who are breastfeeding.

www.ni-maternity.com	

Support and advice for pregnant and post-natal women including staff.

For Northern Health and Social Care Trust catchment; Pregnant and post-natal women in NHSCT catchment.

www.ni-maternity.com	

Supporting the wellbeing needs of our health and social care staff during coronavirus. For staff from within the Northern HSC Trust, local GP practices, and Independent Care Providers.

NSPCC Helpline is intended for professionals and members of the public to seek help and advice on child protection issues and to report child protection concerns. The Helpline employs a range of staff from backgrounds in law enforcement, social work, education and health. NSPCC also provides commissioned helpline services including Female Genital Mutilation, Child Sexual Exploitation and Human Trafficking. The Helpline is a free 24/7 service which aims to protect children in NI. Email help@nspcc.org.uk.


For service users of the following Belfast HSC Trust ophthalmology services: Macular; Glaucoma; Diabetic eye screening; Ward 28 patients; Level 8B; Eye casualty; Paediatric ophthalmology. For patients of Belfast HSC Trust ophthalmology services.

Parentline NI is a free and confidential listening ear service offering advice, support and guidance for parents, carers and family members. 

It is well documented that parenting a child or young person can be hugely rewarding however at times it can be challenging.   Parentline NI is here to support parents through all stages of their parenting journey, whether they are parenting a newborn or a teenager, we can guide them through key milestones such as transitioning into school or through struggles such as bullying, social media or mental health issues.  

Our team of qualified and experienced support workers are available to ensure parents have a non-judgemental listening ear, providing them with the tools they need to navigate their anxieties and ensuring that no parent or carer feels they are on their own with little or no support.

The Service is available through a range of different channels including telephone, face to face and online.  Parentline NI is a service operated by Children in Northern Ireland and Relate NI, it is funded by the Health and Social Care Board.  

Parents Support Line: A freephone service supporting parents and families by discussing issues or concerns on the phone, email or via Web Chat on their website. 

Parenting Programmes: Parenting NI offer a range of parenting programmes throughout Northern Ireland to help parents build on their parenting skills and knowledge.

Parental Participation: Parents can have their say on issues which are important to them through consultation in order to influence policy, planning and service delivery

The Patient and Client Council is an independent body who help the public to navigate their Health and Social Care. Supporting them with concerns or questions they may have on a range of health and social care issues.

Our expert advisors can support them to find timely, accurate information and get the help they need.

Available to all NI and those with issues, questions or complaints.

Positive Life is NI’s only HIV-specific charity. We provide information, advice and support to all people living with, or affected by, an HIV+ diagnoses in Northern Ireland and the border counties from a confidential and safe space.  We offer an holistic approach to managing the realities of living with HIV, including psychological and complementary therapies, drop-in, life-coaching, yoga and art sessions. We also provide practical advice and advocacy services for employment, finance, housing and other issues relevant to our clients. We also have an outreach service offering face to face support to people not able to travel to our centre. Positive Life facilitates groups for men, women, parents & toddlers, and the friends, families & carers of people living with HIV, to meet, talk and socialise. We also offer a confidential Rapid Testing service and Safer Sex packs on request.

Support and information for those registered with RCN	.

Increasing levels of debt, paper work, health problems, severe weather, disease outbreaks and changing family circumstances can cause stress and anxiety. We offer a listening and signposting service for farmers and rural families across Northern Ireland. We can provide face to face support, help you source information and advice about business finance and debt, single farm payments, benefits, mental health assistance and many other issues. If you’re feeling worried or stressed and would like to talk to someone in confidence, our trained volunteers are ready to help. All calls are confidential and the Freephone helpline operates Monday to Friday 9am to 9pm (voicemail and support options available at all other times). We can support you by: Listening / Visiting / Accompanying / Helping you to find advice / Explaining. When you contact us we will: Listen / Not judge / Keep information confidential / Only do what you want us to do / Agree the next steps with you.

The Samaritans helpline provides a safe space for people to talk when things are getting to them; they do not have to be suicidal. People can be themselves and talk to Samaritans by telephone, face-to-face, email and via letter. The Samaritans’ trained volunteers provide listening support to anyone struggling to cope via the helpline which operates round the clock. They provide outreach support to individuals and vulnerable groups including at public events, in prisons, hospitals, schools and the workplace. Email Jo@samaritans.org.


Providing help and support for parents & anyone affected by the death of a baby, at or shortly after the time of birth.

Support and advice for pregnant and post-natal women.

For South Eastern Health and Social Care Trust catchment; Pregnant and post-natal women in SEHSCT catchment.

www.ni-maternity.com	

A dedicated telephone listening service.  Professionals with knowledge, experience and insight into grief and loss will answer or return your call and offer a compassionate, listening ear. For those living in the Southern HSC Trust area and have been bereaved. 

Provides practical advice and support for those who are socially isolated, to include: A listening ear, support and guidance and links to practical support and follow-up services.	

For children, young people and families in the Southern Health and Social Care Trust catchment area.

Simon Community Northern Ireland is the leading homelessness charity in Northern Ireland. We operate prevention, accommodation and harm reduction services for people at risk of losing their home or who are already homeless. With a network of 22 hostels from L/Derry to Newry  accommodating single persons and families, every year we assist over 3,000 people who are in need. Our helpline received 33,000 calls in 2013 and each year we deliver over 200 prevention talks to schools and community groups.

Support in local area to include food parcels, help with shopping, prescription collections, friendly phone calls and posting items.	

For South Belfast residents.

Supporting the wellbeing needs of our health and social care staff during coronavirus. For staff from within the South Eastern HSC Trust, local GP practices, and Independent Care Providers.

Supporting the wellbeing needs of our health and social care staff during coronavirus. For staff from within the Southern HSC Trust, local GP practices, and Independent Care Providers.

The Compassionate Friends Helpline provides support for bereaved parents.  Our Helpline volunteers are all bereaved parents and are there to listen and care when you need someone to talk to and offer emotional support and an opportunity to talk through your feelings.  The Compassionate Friends run support groups for bereaved parents across Northern Ireland.  

The Consumer Council offers free, independent support and advice to all consumers and businesses in Northern Ireland. 

We have powers to investigate complaints about electricity, natural gas, coal, water & sewerage, postal services, airlines, buses, trains, ferry travel, and private parking charges. 

We understand that making a complaint can be stressful and daunting. Our advisors will investigate your complaint on your behalf and keep you updated throughout the process.

We can also give you advice on general consumer issues and if we cannot directly assist you with your issue, we will signpost you to the best organisation who can help.

We also carry out research and educate and inform consumers about their rights. We offer advice on how to save money and manage your household budget. We provide weekly home heating oil prices in your area and help you get the best deal on your home energy costs by comparing electricity and gas tariffs across all suppliers. 

Our service supports vulnerable consumers in all of the areas listed above. We also have dedicated teams to ensure companies who work in the areas mentioned above are meeting the needs of all consumers, especially the most vulnerable in Northern Ireland.


Support, information and advice for tourism industry. target: tourism industry.

Supporting the wellbeing needs of our health and social care staff during coronavirus. For staff from within the Western HSC Trust, local GP practices, and Independent Care Providers.

Support and advice for pregnant and post-natal women.

For Western Health and Social Care Trust Catchment; Pregnant and post-natal women in WHSCT catchment.

www.ni-maternity.com	

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