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Coronavirus (COVID-19) helplines

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Coronavirus (COVID-19) medical related queries, including symptoms

Helpline NameContact DetailsOperating HoursPurposeTarget Population
Helpline Name
NHS 111
Contact Details
111
Operating Hours
24/7
Purpose
NHS advice about coronavirus
Target Population
All NI and UK

Business, government grants, taxes and finance

Helpline NameContact DetailsOperating HoursPurposeTarget Population
Helpline Name
HMRC Coronavirus (COVID-19) Helpline for Businesses
Contact Details
0800 024 1222
Operating Hours
Monday - Friday
8am – 4pm
Purpose
Financial distress and outstanding tax liabilities

Advisers can only talk to you about problems paying your taxes due to coronavirus (COVID-19). This could be: Self Assessment VAT employers’ PAYE Corporation Tax

Webchat also available:
Click Here
Target Population
All businesses and self-employed people
Helpline Name
LPS Small Business Grant Scheme Helpline
Contact Details
0300 200 7809
Operating Hours
Monday - Friday
9am – 5pm
Purpose
Information on Small Business Grant Scheme
Target Population
Small businesses
Helpline Name
Tourism NI COVID 19 Business Support Helpline
Contact Details
028 9592 5313
Operating Hours
Monday - Sunday
9am – 5pm
Purpose
Support, information and advice for tourism industry
Target Population
Tourism industry

Northern Ireland Helplines: Local Services and Support

Helpline NameContact DetailsOperating HoursPurposeTarget Population
Helpline Name
COVID-19 Community Helpline
Contact Details
0808 802 0020

text: ACTION to 81025

Email:
covid19@adviceni.net
Operating Hours
Monday - Sunday
9am – 5pm
Purpose
A local NI Freephone community helpline to help people access information, advice and guidance in relation to COVID-19. To include queries on shielding and accessing medicines.
Target Population
Available to all NI

Vulnerable groups
Helpline Name
Befriending Helpline
Contact Details
028 9080 5850

Email:
info@pipscharity.com
Operating Hours
Monday - Friday
9am – 9pm

Saturday - Sunday
2pm – 6pm
Purpose
For those who are isolated or lonely.

PIPS Charity’s Befriending service is there if you want some company, want a chat, or want to clear your head.
Target Population
Available to all NI and isolated and lonely
Helpline Name
Patient and Client Council Support service
Contact Details
0800 917 0222
Operating Hours
Monday - Sunday
8am – 6pm
Purpose
The Patient and Client Council is an independent body who help the public to navigate their Health and Social Care. Supporting them with concerns or questions they may have on a range of health and social care issues.

Our expert advisors can support them to find timely, accurate information and get the help they need.
Target Population
Available to all NI and those with issues, questions or complaints
Helpline Name
COVID-19 Belfast Community Helpline
Contact Details
0800 587 4695
Email:
covid19@belfastcity.gov.uk
Operating Hours
Monday - Sunday
9am – 5pm
Purpose
information about food parcels, information about prescription pick-ups, help with emotional support, advice

You can also email covid19@belfastcity.gov.uk with the following details: your name, address, the type of support you need.
Target Population
Belfast City Council Residents
Helpline Name
SHSCT Bereavement Helpline
Contact Details
028 3756 7150
Operating Hours
Monday - Friday
9am – 5pm
Purpose
Provides practical advice and support for those who are socially isolated, to include: A listening ear, support and guidance and links to practical support and follow-up services
Target Population
Those living in the Southern HSC Trust area and have been bereaved
Helpline Name
SHSCT Staying Connected Helpline
Contact Details
028 375 67990
Operating Hours
Monday - Friday
9am – 5pm
Purpose
A dedicated telephone listening service. Professionals with knowledge, experience and insight into grief and loss will answer or return your call and offer a compassionate, listening ear
Target Population
Children, young people and families in the Southern Health and Social Care Trust catchment area
Helpline Name
South Belfast COVID-19 Helpline
Contact Details
07394569155
Operating Hours
Monday - Friday
9am – 5pm
Purpose
Support in local area to include food parcels, help with shopping, prescription collections, friendly phone calls and posting items
Target Population
South Belfast residents
Helpline Name
În sprijinul comunităţıı Rome din Belfast
Contact Details
07734915138
Operating Hours
luni - vineri
9:00 - 17:00
Purpose
Dacã aveţi nevoie de ajutor în această perioadă de criză vă rugăm să ne
Target Population
În sprijinul comunităţıı Rome din Belfast
Helpline Name
COVID-19 Roma Community Support Helpline
Contact Details
07734915138
Operating Hours
Monday - Friday
9am – 5pm
Purpose
Supporting the Roma community in Belfast that need help during this crisis.

*this service is offered in the Romanian language
Target Population
Roma Community in Belfast
Helpline Name
ConnectFermanagh
Contact Details
028 6632 0230
Operating Hours
Monday - Friday
9am – 2pm
Purpose
To provide a friendly chat over the phone, local information and signposting for specialist advice and support.

Email: info@connectfermanagh.org
Target Population
Anyone aged 18+, feeling lonely or anxious & living in Fermanagh.

Specific healthcare needs

Helpline NameContact DetailsOperating HoursPurposeTarget Population
Helpline Name
Coronavirus (COVID-19) Diabetes Helpline
Contact Details
028 9536 0600
Operating Hours
Monday - Sunday
9am – 3pm
Purpose
People living with diabetes with concerns about COVID-19. Helpline Email: diabetic.helpline@hscni.net
Target Population
People living with diabetes
Helpline Name
Clinical psychology advice line
Contact Details
028 9615 1119
Operating Hours
Monday - Friday
9:30am – 4:30pm
Purpose
Emotional support for those with a child under the care of the RBHSC Hospital Paediatrician or Community Paediatrician.
Target Population
Parents and carer’s of children under the care of a RBHSC Hospital Paediatrician or Community Paediatrician
Helpline Name
BHSCT Maternity service information line
Contact Details
028 9615 1173
Operating Hours
Monday - Friday
8am – 8pm
Purpose
Support and advice for pregnant and post-natal women
www.ni-maternity.com
Target Population
Belfast Health and Social Care Trust catchment; Pregnant and post-natal women in BHSCT catchment
Helpline Name
NHSCT Helpline for pregnant and postnatal women
Contact Details
028 9442 4859
Operating Hours
Monday - Friday
9am – 5pm
Saturday - Sunday 9am – 1pm
Purpose
Support and advice for pregnant and post-natal women including staff
www.ni-maternity.com
Target Population
Northern Health and Social Care Trust catchment; Pregnant and post-natal women in NHSCT catchment
Helpline Name
SEHSCT Maternity services helpline
Contact Details
028 9263 3591
Operating Hours
Monday - Friday
9am – 5pm
Saturday - Sunday 9am – 1pm
Purpose
Support and advice for pregnant and post-natal women
www.ni-maternity.com
Target Population
South Eastern Health and Social Care Trust catchment; Pregnant and post-natal women in SEHSCT catchment
Helpline Name
WHSCT Pregnancy Advice Line
Contact Details
028 7161 1412
028 6638 2175
Operating Hours
24 hours
Purpose
Support and advice for pregnant and post-natal women
www.ni-maternity.com
Target Population
Western Health and Social Care Trust Catchment; Pregnant and post-natal women in WHSCT catchment.
Helpline Name
NHSCT Breastfeeding helpline
Contact Details
028 90 831 408
Operating Hours
Mon – Friday
9am – 5pm
Purpose
Advice and support for mothers who are breastfeeding
www.ni-maternity.com
Target Population
Northern Health and Social Care Trust catchment; Mothers who are breastfeeding
Helpline Name
Ophthalmology enquiries line
Contact Details
028 9615 1944
Operating Hours
Mon – Friday
8:30am to 4:30pm
Purpose
For service users of the following Belfast HSC Trust ophthalmology services: Macular; Glaucoma; Diabetic eye screening; Ward 28 patients; Level 8B; Eye casualty; Paediatric ophthalmology
Target Population
Patients of Belfast HSC Trust ophthalmology services

Support for Health and Social Care (HSC) / NHS employees

Helpline NameContact DetailsOperating HoursPurposeTarget Population
Helpline Name
Belfast HSC Trust Staff Psychological Support Helpline
Contact Details
028 9615 1888
Operating Hours
Monday - Friday
9am – 9pm
Saturday - Sunday
2pm – 6pm
Purpose
Supporting the wellbeing needs of our health and social care staff during coronavirus.
Target Population
Staff from within the Belfast HSC Trust, local GP practices, and Independent Care Providers.
Helpline Name
Northern HSC Trust Staff Psychological Support Helpline
Contact Details
028 9441 3644
Operating Hours
Monday - Friday
9am – 9pm
Saturday - Sunday
2pm – 6pm
Purpose
Supporting the wellbeing needs of our health and social care staff during coronavirus.
Target Population
Staff from within the Northern HSC Trust, local GP practices, and Independent Care Providers.
Helpline Name
South Eastern HSC Trust Staff Psychological Support Helpline
Contact Details
028 9250 1332
Operating Hours
Monday - Friday
9am – 9pm
Saturday - Sunday
2pm – 6pm
Purpose
Supporting the wellbeing needs of our health and social care staff during coronavirus.
Target Population
Staff from within the South Eastern HSC Trust, local GP practices, and Independent Care Providers.
Helpline Name
Southern HSC Trust Staff Psychological Support Helpline
Contact Details
028 3756 2600
Operating Hours
Monday - Friday
9am – 9pm
Saturday - Sunday
2pm – 6pm
Purpose
Supporting the wellbeing needs of our health and social care staff during coronavirus.
Target Population
Staff from within the Southern HSC Trust, local GP practices, and Independent Care Providers.
Helpline Name
Western HSC Trust Staff Psychological Support Helpline
Contact Details
028 7161 1281
Operating Hours
Monday - Friday
9am – 9pm
Saturday - Sunday
2pm – 6pm
Purpose
Supporting the wellbeing needs of our health and social care staff during coronavirus.
Target Population
Staff from within the Western HSC Trust, local GP practices, and Independent Care Providers.
Helpline Name
NHS wellbeing support line #OurNHSPeople
Contact Details
0300 131 7000
Operating Hours
Monday - Sunday
7am – 11pm
Purpose
Emotional support. Confidential listening from trained professionals and specialist advice - including coaching, bereavement care, mental health and financial help. NHS staff can call for support, signposting and confidential listening
Target Population
NHS/HSCNI staff
Helpline Name
NHS wellbeing support line #OurNHSPeople
Contact Details
text FRONTLINE to 85258
Operating Hours
24/7
Purpose
Emotional support. Confidential listening from trained professionals and specialist advice - including coaching, bereavement care, mental health and financial help. NHS staff can call for support, signposting and confidential listening
Target Population
NHS/HSCNI staff
Helpline Name
RCN COVID-19 Helpline
Contact Details
028 90 384616
Operating Hours
Monday – Friday
9am – 5pm
Purpose
Support and information for those registered with RCN
Target Population
RCN registered staff
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