Coronavirus (COVID-19) helplines
Download PDFCoronavirus (COVID-19) medical related queries, including symptoms
| Helpline Name | Contact Details | Operating Hours | Purpose | Target Population |
|---|---|---|---|---|
Helpline Name NHS 111 | Contact Details 111 | Operating Hours 24/7 | Purpose NHS advice about coronavirus | Target Population All NI and UK |
Business, government grants, taxes and finance
| Helpline Name | Contact Details | Operating Hours | Purpose | Target Population |
|---|---|---|---|---|
Helpline Name HMRC Coronavirus (COVID-19) Helpline for Businesses | Contact Details 0800 024 1222 | Operating Hours Monday - Friday8am – 4pm | Purpose Financial distress and outstanding tax liabilities Advisers can only talk to you about problems paying your taxes due to coronavirus (COVID-19). This could be: Self Assessment VAT employers’ PAYE Corporation Tax Webchat also available: Click Here | Target Population All businesses and self-employed people |
Helpline Name LPS Small Business Grant Scheme Helpline | Contact Details 0300 200 7809 | Operating Hours Monday - Friday9am – 5pm | Purpose Information on Small Business Grant Scheme | Target Population Small businesses |
Helpline Name Tourism NI COVID 19 Business Support Helpline | Contact Details 028 9592 5313 | Operating Hours Monday - Sunday9am – 5pm | Purpose Support, information and advice for tourism industry | Target Population Tourism industry |
Northern Ireland Helplines: Local Services and Support
| Helpline Name | Contact Details | Operating Hours | Purpose | Target Population |
|---|---|---|---|---|
Helpline Name Befriending Helpline | Contact Details 028 9080 5850Email: info@pipscharity.com | Operating Hours Monday - Friday9am – 9pm Saturday - Sunday 2pm – 6pm | Purpose For those who are isolated or lonely.PIPS Charity’s Befriending service is there if you want some company, want a chat, or want to clear your head. | Target Population Available to all NI and isolated and lonely |
Helpline Name Patient and Client Council Support service | Contact Details 0800 917 0222 | Operating Hours Monday - Sunday8am – 6pm | Purpose The Patient and Client Council is an independent body who help the public to navigate their Health and Social Care. Supporting them with concerns or questions they may have on a range of health and social care issues.Our expert advisors can support them to find timely, accurate information and get the help they need. | Target Population Available to all NI and those with issues, questions or complaints |
Helpline Name COVID-19 Belfast Community Helpline | Contact Details 0800 587 4695Email: covid19@belfastcity.gov.uk | Operating Hours Monday - Sunday9am – 5pm | Purpose information about food parcels, information about prescription pick-ups, help with emotional support, adviceYou can also email covid19@belfastcity.gov.uk with the following details: your name, address, the type of support you need. | Target Population Belfast City Council Residents |
Helpline Name SHSCT Bereavement Helpline | Contact Details 028 3756 7150 | Operating Hours Monday - Friday9am – 5pm | Purpose Provides practical advice and support for those who are socially isolated, to include: A listening ear, support and guidance and links to practical support and follow-up services | Target Population Those living in the Southern HSC Trust area and have been bereaved |
Helpline Name SHSCT Staying Connected Helpline | Contact Details 028 375 67990 | Operating Hours Monday - Friday9am – 5pm | Purpose A dedicated telephone listening service. Professionals with knowledge, experience and insight into grief and loss will answer or return your call and offer a compassionate, listening ear | Target Population Children, young people and families in the Southern Health and Social Care Trust catchment area |
Helpline Name South Belfast COVID-19 Helpline | Contact Details 07394569155 | Operating Hours Monday - Friday9am – 5pm | Purpose Support in local area to include food parcels, help with shopping, prescription collections, friendly phone calls and posting items | Target Population South Belfast residents |
Helpline Name În sprijinul comunităţıı Rome din Belfast | Contact Details 07734915138 | Operating Hours luni - vineri9:00 - 17:00 | Purpose Dacã aveţi nevoie de ajutor în această perioadă de criză vă rugăm să ne | Target Population În sprijinul comunităţıı Rome din Belfast |
Helpline Name COVID-19 Roma Community Support Helpline | Contact Details 07734915138 | Operating Hours Monday - Friday9am – 5pm | Purpose Supporting the Roma community in Belfast that need help during this crisis.*this service is offered in the Romanian language | Target Population Roma Community in Belfast |
Helpline Name ConnectFermanagh | Contact Details 028 6632 0230 | Operating Hours Monday - Friday9am – 2pm | Purpose To provide a friendly chat over the phone, local information and signposting for specialist advice and support.Email: info@connectfermanagh.org | Target Population Anyone aged 18+, feeling lonely or anxious & living in Fermanagh. |
Specific healthcare needs
| Helpline Name | Contact Details | Operating Hours | Purpose | Target Population |
|---|---|---|---|---|
Helpline Name Clinical psychology advice line | Contact Details 028 9615 1119 | Operating Hours Monday - Friday9:30am – 4:30pm | Purpose Emotional support for those with a child under the care of the RBHSC Hospital Paediatrician or Community Paediatrician. | Target Population Parents and carer’s of children under the care of a RBHSC Hospital Paediatrician or Community Paediatrician |
Helpline Name BHSCT Maternity service information line | Contact Details 028 9615 1173 | Operating Hours Monday - Friday8am – 8pm | Purpose Support and advice for pregnant and post-natal womenwww.ni-maternity.com | Target Population Belfast Health and Social Care Trust catchment; Pregnant and post-natal women in BHSCT catchment |
Helpline Name NHSCT Helpline for pregnant and postnatal women | Contact Details 028 9442 4859 | Operating Hours Monday - Friday9am – 5pm Saturday - Sunday 9am – 1pm | Purpose Support and advice for pregnant and post-natal women including staffwww.ni-maternity.com | Target Population Northern Health and Social Care Trust catchment; Pregnant and post-natal women in NHSCT catchment |
Helpline Name SEHSCT Maternity services helpline | Contact Details 028 9263 3591 | Operating Hours Monday - Friday9am – 5pm Saturday - Sunday 9am – 1pm | Purpose Support and advice for pregnant and post-natal womenwww.ni-maternity.com | Target Population South Eastern Health and Social Care Trust catchment; Pregnant and post-natal women in SEHSCT catchment |
Helpline Name WHSCT Pregnancy Advice Line | Contact Details 028 7161 1412028 6638 2175 | Operating Hours 24 hours | Purpose Support and advice for pregnant and post-natal womenwww.ni-maternity.com | Target Population Western Health and Social Care Trust Catchment; Pregnant and post-natal women in WHSCT catchment. |
Helpline Name NHSCT Breastfeeding helpline | Contact Details 028 90 831 408 | Operating Hours Mon – Friday9am – 5pm | Purpose Advice and support for mothers who are breastfeedingwww.ni-maternity.com | Target Population Northern Health and Social Care Trust catchment; Mothers who are breastfeeding |
Helpline Name Ophthalmology enquiries line | Contact Details 028 9615 1944 | Operating Hours Mon – Friday8:30am to 4:30pm | Purpose For service users of the following Belfast HSC Trust ophthalmology services: Macular; Glaucoma; Diabetic eye screening; Ward 28 patients; Level 8B; Eye casualty; Paediatric ophthalmology | Target Population Patients of Belfast HSC Trust ophthalmology services |
Support for Health and Social Care (HSC) / NHS employees
| Helpline Name | Contact Details | Operating Hours | Purpose | Target Population |
|---|---|---|---|---|
Helpline Name Belfast HSC Trust Staff Psychological Support Helpline | Contact Details 028 9615 1888 | Operating Hours Monday - Friday9am – 9pm Saturday - Sunday 2pm – 6pm | Purpose Supporting the wellbeing needs of our health and social care staff during coronavirus. | Target Population Staff from within the Belfast HSC Trust, local GP practices, and Independent Care Providers. |
Helpline Name Northern HSC Trust Staff Psychological Support Helpline | Contact Details 028 9441 3644 | Operating Hours Monday - Friday9am – 9pm Saturday - Sunday 2pm – 6pm | Purpose Supporting the wellbeing needs of our health and social care staff during coronavirus. | Target Population Staff from within the Northern HSC Trust, local GP practices, and Independent Care Providers. |
Helpline Name South Eastern HSC Trust Staff Psychological Support Helpline | Contact Details 028 9250 1332 | Operating Hours Monday - Friday9am – 9pm Saturday - Sunday 2pm – 6pm | Purpose Supporting the wellbeing needs of our health and social care staff during coronavirus. | Target Population Staff from within the South Eastern HSC Trust, local GP practices, and Independent Care Providers. |
Helpline Name Southern HSC Trust Staff Psychological Support Helpline | Contact Details 028 3756 2600 | Operating Hours Monday - Friday9am – 9pm Saturday - Sunday 2pm – 6pm | Purpose Supporting the wellbeing needs of our health and social care staff during coronavirus. | Target Population Staff from within the Southern HSC Trust, local GP practices, and Independent Care Providers. |
Helpline Name Western HSC Trust Staff Psychological Support Helpline | Contact Details 028 7161 1281 | Operating Hours Monday - Friday9am – 9pm Saturday - Sunday 2pm – 6pm | Purpose Supporting the wellbeing needs of our health and social care staff during coronavirus. | Target Population Staff from within the Western HSC Trust, local GP practices, and Independent Care Providers. |
Helpline Name NHS wellbeing support line #OurNHSPeople | Contact Details 0300 131 7000 | Operating Hours Monday - Sunday7am – 11pm | Purpose Emotional support. Confidential listening from trained professionals and specialist advice - including coaching, bereavement care, mental health and financial help. NHS staff can call for support, signposting and confidential listening | Target Population NHS/HSCNI staff |
Helpline Name NHS wellbeing support line #OurNHSPeople | Contact Details text FRONTLINE to 85258 | Operating Hours 24/7 | Purpose Emotional support. Confidential listening from trained professionals and specialist advice - including coaching, bereavement care, mental health and financial help. NHS staff can call for support, signposting and confidential listening | Target Population NHS/HSCNI staff |
Helpline Name RCN COVID-19 Helpline | Contact Details 028 90 384616 | Operating Hours Monday – Friday9am – 5pm | Purpose Support and information for those registered with RCN | Target Population RCN registered staff |
The member helplines are run by public, voluntary and community organisations and are non-profit making.
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